PassThru Troobleshooting

The following list will help you to solve minor problems yourself. Select the relevant problem description and check and perform the steps listed under Solution in sequence until the problem is solved.

 

Problem

Solution

The left row of arrows between the laptop/tablet and the HGS PassThru device is red. The second test does not start.

  • Check the connections of the USB cable and plug connections to the laptop/tablet, to the HGS PassThru device and the mega macs X.
  • Check USB cable and plug connectors for damage.
  • Insert the USB cable and plug connectors correctly.
  • Activate the PassThru function of the mega macs X.
  • Switch the mega macs X off and on again.
  • Reactivate the PassThru function and repeat the communication test.

The left row of arrows between the laptop/tablet and the HGS PassThru device is green. The right row of arrows between the HGS PassThru device and the vehicle remains red.

  • Switch on the vehicle ignition.
  • Check if there is sufficient voltage supply (>12 V) through the OBD plug which is connected to vehicle.
  • Check if the OBD plug properly connected to the vehicle's diagnostic connection.