Troubleshooting table

The following list will help you to solve minor problems yourself. Select the relevant problem description and check and perform the steps listed under Solution in sequence until the problem is solved.

Problem

Solution

The mega macs S 20 crashes or does not function.

  • Switch the display unit off and on.
  • Restart mega macs S 20.
  • Ensure that the latest software version is installed from the Google Play Store.

Communication to vehicle cannot be established.

  • Select the correct vehicle by engine code.
  • Strictly follow the notes in the window with infos and instructions.
  • Check if there is sufficient voltage supply (>12 V) through the OBD plug which is connected to vehicle.

The connection between the display unit and the HG-VCI S 20 has been interrupted.

  • Ensure that Internet connection is established.
  • Ensure that the HG-VCI S 20 has voltage supply.
  • Ensure that the HG-VCI S 20 is connected via Bluetooth® to the display unit on which the mega macs S 20 is used (see section Connecting to the HG-VCI S 20).