Audio and Video Conferencing

Data Processing

For communication with our customers, we use online conference tools among others. The tools we use in detail are listed below. If you communicate with us via video or audio conference via the Internet, your personal data will be collected and processed by us and the provider of the respective conference tool.

The conference tools collect all data that you provide/use to use the tools (e-mail address and/or your phone number). The conference tools also process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other "context information" related to the communication process (metadata).

Furthermore, the provider of the tool processes all the technical data that are required for carrying out the online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.

If content is exchanged, uploaded or otherwise provided within the tool, it is also stored on the servers of the tool providers. Such content includes in particular cloud recordings, chat/instant messages, voicemail uploaded photos and videos, files, whiteboards, and other information shared during use of the service.

Please note that we do not have total influence the data processing operations of the tools used. Our possibilities depend to a large extent on the company policy of the respective provider. For further information on data processing by the conference tools, please refer to the privacy statements of the tools used, which we have listed below this text.

Purpose and Legal Bases

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 para. 1 lit. b General Data Protection Regulation). Furthermore, the use of the tools serves for the general simplification and acceleration of the communication with us or our company (legitimate interest in the sense of Art. 6 para. 1 lit. f General Data Protection Regulation). If consent has been requested, the use of the relevant tools is based on this consent; the consent can be revoked at any time with effect for the future.

Storage Time

The data collected directly by us via the video and conference tools will be deleted by our systems as soon as you request us to delete, revoke your consent to storage or the purpose for the data storage is dispensed with. Saved cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected.

We have no influence on the storage period of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the conference tool operators directly.

Conference Tools Used

We use the following conference tools:

Microsoft Teams

We use Microsoft Teams. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. For details on data processing, see the Microsoft Team Privacy Policy under https://privacy.microsoft.com/de-de/privacystatement.

Order Processing

We have concluded a contract for order processing (AVV) with the aforementioned supplier. This is a contract prescribed by data protection law, which ensures that the contract only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.